Returns & Refunds

Our Policy

Due to the intimate and personal nature of our products, all sales are final. We do not accept returns on opened or used items for hygienic reasons. This policy protects every Afterglow customer.

We take this policy seriously — and so we take product quality seriously. Every product in the Afterglow catalog has been reviewed and approved for quality before we carry it.

When We Will Make It Right

If any of the following apply, we will replace your order, issue a full refund, or provide store credit — at your choice:

• You received the wrong item
• Your item arrived damaged or defective
• Your package was lost in transit (not delivered within 14 business days of ship date)
• Your item is covered by a manufacturer defect warranty and the defect appears within 90 days of purchase

Contact us at shopafterglowco1@gmail.com with your order number and a description (photos helpful) within 30 days of receiving your order. We respond within 48 hours.

Unopened Items

If you have changed your mind about an unopened item in its original, sealed packaging, contact us within 7 days of delivery. We evaluate these requests on a case-by-case basis. Return shipping is the customer's responsibility, and items must be returned in new, sealed condition.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of our confirmation. Processing time varies by your financial institution.

Partial refunds may be issued if only part of an order is affected. Store credit is issued immediately upon approval.

Chargebacks

We strongly encourage customers to contact us before initiating a chargeback. We resolve every valid issue promptly. Unauthorized chargebacks for valid purchases are disputed and may result in account restrictions.

Contact

Email: shopafterglowco1@gmail.com
We aim to respond to all inquiries within 48 hours, Monday through Friday.